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PAIA Manual

Version 2026-08-13 · Effective 13 August 2026 · Manual in terms of section 51 of the Promotion of Access to Information Act 2 of 2000
Before publishing: the fields marked in orange must be completed, and this manual should be reviewed by a South African attorney. It is a working draft prepared to cover the requirements of section 51 — it is not legal advice.

This manual explains what records Vee Platforms (Pty) Ltd holds and how to request access to them. It is published under the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Particulars of the body

Registered nameVee Platforms (Pty) Ltd
Registration number[ CIPC registration number ]
Physical address[ full street address ], Johannesburg, South Africa
Postal address[ postal address ]
Telephone+27 77 398 5325
EmailVeePlatform@protonmail.com
Websiteveeplatforms.com

2. Information Officer

The Information Officer is the head of the private body and is responsible for PAIA requests and POPIA compliance.

Information Officer[ full name ]
Capacity[ e.g. Director ]
EmailVeePlatform@protonmail.com
Telephone+27 77 398 5325
Deputy Information Officer[ name, or "none appointed" ]
Registered with the Regulator[ pending ]

3. The Regulator's PAIA Guide

The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available in all official languages from the Regulator:

Information Regulator (South Africa)JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PAIA enquiriesPAIAComplaints@inforegulator.org.za
General enquiriesenquiries@inforegulator.org.za
Websiteinforegulator.org.za

4. Records available without a request

The following are published on our website and may be accessed without a formal PAIA request:

No notice has been published under section 52(2) of PAIA listing categories of records automatically available without a request.

5. Records held

Records are grouped by subject below. Listing a category does not mean access will be granted — every request is assessed against the grounds for refusal in Chapter 4 of PAIA.

Customer & account records Registrations, company profiles, account holders, membership and role assignments, accepted Terms versions, support correspondence.
Operational data entered by customers Worker records, attendance and check-in photographs, hours, job cards, sign-off sheets, machines, vehicles, inventory, leave, advances and payroll figures. Held as operator on behalf of the customer — the customer is the responsible party and requests for these records should be directed to them.
Financial records Invoices, payment records, and accounting records required by the Companies Act and tax legislation.
Company records Incorporation documents, statutory registers and resolutions.
Employment records Records of our own personnel, where applicable.
Technical records Source code, system configuration, security and audit logs, and infrastructure agreements.

6. Records held under other legislation

Records are also kept in terms of, among others: the Companies Act 71 of 2008; the Income Tax Act 58 of 1962; the Value-Added Tax Act 89 of 1991; the Basic Conditions of Employment Act 75 of 1997; the Labour Relations Act 66 of 1995; the Unemployment Insurance Act 63 of 2001; the Compensation for Occupational Injuries and Diseases Act 130 of 1993; the Electronic Communications and Transactions Act 25 of 2002; the Consumer Protection Act 68 of 2008; and POPIA.

7. How to request a record

  1. Complete the prescribed Form 2 request form, available from the Information Regulator's website.
  2. Send it to the Information Officer at the address in section 2.
  3. Provide enough detail to identify the record, and proof of identity. If you are acting for someone else, include proof of your authority.
  4. State the form of access you want and how you wish to be informed of the decision.
  5. If the request is for personal information about yourself, no request fee is payable. Otherwise the prescribed request fee applies before the request is processed.
  6. We will respond within 30 days. That period may be extended by a further 30 days where the request covers a large number of records or requires a search of records held elsewhere; you will be told in writing if it is.
  7. If access is granted, an access fee is payable before the record is released.
Records belonging to a customer. Much of what Vee holds is operational data entered by a business about its own workers. We process it as operator, not as owner. A request for those records will be referred to that business, and we will notify you that we have done so.

8. Grounds for refusal

A request may be refused on the grounds set out in Chapter 4 of PAIA, including where release would involve:

Where part of a record may be released and part refused, we will grant access to the part that can be released.

9. If your request is refused

A private body has no internal appeal procedure under PAIA. If access is refused, or you are dissatisfied with how the request was handled, you may:

10. Processing of personal information

The purposes for which we process personal information, the categories of data subjects, the recipients, cross-border transfers and our security safeguards are described in our Privacy Notice, which forms part of this manual.

11. Availability and updates

This manual is available free of charge on our website and on request from the Information Officer. It is reviewed and updated as required; the version and effective date appear at the top.

Contact

Vee Platforms (Pty) Ltd · Johannesburg, South Africa
VeePlatform@protonmail.com · +27 77 398 5325

See also: Terms & Conditions · Privacy Notice

© 2026 Vee Platforms (Pty) Ltd. All rights reserved.